Quote by Zhang Ruimin: “User experience is king. Listen to your users, innovate, and lead the trend.”

This emphasizes the supreme importance of customer satisfaction in modern business. It advises companies to prioritize understanding customer needs, continuously developing new solutions, and setting industry standards based on user feedback.

In the digital age, Zhang revolutionized Haier's business model to prioritize direct engagement with customers, empowering employees to create solutions based on real-time user needs.

Chinese business leader who transformed Haier from a near-bankrupt refrigerator factory in Qingdao into one of the world's largest home appliance companies. In 1985 he famously led the destruction of 76 defective refrigerators with a sledgehammer to instill quality standards, an event that became a landmark moment in Chinese business culture. His management philosophy later evolved into the Rendanheyi model of networked micro-enterprises.